Our Projects

Boerse Stuttgart / Stock Exchange

Germany´s second largest stock exchange assigned the FIPROX AG to accomplish a review of a data model for a new security master data system. Due to our experience in the stock exchange system surrounding field the extensive result could be handed over in shortest time to stock exchange Stuttgart AG.

alltours flugreisen / Travel Business

One of the biggest travel businesses of Germany. TurnFriendly has been connected to the reservations system WBS-BLANK, so that a high integration level facilitated the treatment of complaints drastically. TurnFriendly covers special modules for the industry tourism within the range complaint management.

FTI / Travel Business

At Frosch Touristik located in Munich Turnfriendly is used right up to the destination areas. From the guide to the agencies to the center, complaint management processes are optimized and simplified by using TurnFriendly.

Deutsche Bank / Financial Service

The „Deutsche Bank“ has opted for TurndFriendly as central complaint management system, in the context of a detailed software selective procedure.

ING-DiBa / Financial Service

One of the prominent direct banks of Germany, the ING-DiBa, has successfully been using TurnFriendly since May 2006 in the central complaint management. In less than four months several interfaces were developed for the integration of TurnFriendly in various bank systems.

Dresdner Bank / Financial Service

Consultation to the introduction of new complaint management processes.

Ebert + Jacobi / Pharmaceutical Concern

The pharmaceutical wholesale merchant Ebert + Jacobi, based in Wuerzburg, uses TurnFriendly in the daily business of the distribution. Complaints and customer demands are received via telephone. TurnFriendly guarantees the immediate treatment. The field service has view of the current conditions at any time.

Otto Geilenkirchen / Pharmaceutical Concern

The pharmaceutical concern Otto Geilenkirchen, located in Aachen, also uses TurnFriendly in the daily business of the distribution. Similar to Ebert + Jacobi TurnFriendly is used productivley as CQM system in two establishments. TurnFriendly has been installed, loaded with customer data, trained and introduced within one week.

Glatfelter / Paper Manufacturing

The Producers of technical speciality papers have redesigned the complaint management processes. Another example how TurnFriendly can be used in manufacturing (paper manufacturing) meaningfully.

KarstadtQuelle Insurance / Insurance Company

Management consultation and evaluation of the existing complaint management system. Introduction to the new individual complaint management processes.

Volvo / Motorring Industry

Execution (Fullservice) of a marketing campaign for the determination of the customer satisfaction for the Volvocenter Nuremberg. Here the questionnaire engine of TurnFriendly was used for the collection and evaluation of the won data.

Giesecke & Devrient / Paper Manufacturing

Consulting in the field of data modelling and tuning from big Oracle-Databases.

Quelle / Mail-order business

Development from diverse extensive applications and Assistance in the field of data management.
Quality Information System (QIS)
Multi-client capable (BVD)
Data management
Production planning Leipzig
Data modelling Mail-order business Leipzig

Yeald / Financial Service

Development of an Internetplatform for investment analysts in basis of J2EE with EJB 2.0 and Oracle.

Sparkasse Erlangen / Financial Service

Advising and Support for SNA-couplings by using the MQ-series

Entrium / Financial Service

Development of a new banking system on basis of Oracle with migration of the existing old system (IMS). Kernel functions: Partner management Procedure control Treatment of requests Orderrouting Retail Fondstrading Customer bookkeeping

Veit Dennert KG / Building material manufactory

Migration of the old system to Oracle and implementation of an integrated job execution with production planning and CAD coupling:
Job execution
Production planning of finished units
Partner management
Invoice Processing

Wuerth-Hochenburger / Building-material manufactory

Consultation and analysis of various business processes. Development of a concept for the new offer making.
Process optimization window/doors
Modelling item stocklist

Klinikum Nuremberg / Hospital

Implementation of a system for the accounting of internally performed achievements in hospitals.
Production of a specialized concept
Realization on basis of Oracle
Interfaces, SAP, HL7