Our Customers
Deutsche Bank / Financial Service
The Deutsche Bank has opted for TurndFriendly as central complaint management system, in the context of a detailed software selective procedure.
ING-DiBa / Financial Service
One of the prominent direct banks of Germany, the ING-DiBa, has successfully been using TurnFriendly since May 2006 in the central complaint management. In less than four months several interfaces were developed for the integration of TurnFriendly in various bank systems.
Commerzbank / Financial Service
The new Commerzbank has opted for TurnFriendly as a central tool for professional concern management. TurnFriendly was integrated in less than three months into the system environment.
norisbank / Financial Service
The norisbank, a subsidiary of Deutsche Bank, uses TurnFriendly for its concern management system. Incoming concerns are routed automatically to responsible concern managers in the group.
BERLINER BANK / Financial Service
The new concern management of BERLINER BANK started with the multi-client-setup of TurnFriendly.
Dresdner Bank / Financial Service
2010, january: The complaint management of the former Dresdner Bank uses TurnFirendly as its new concern management system.
2009, september: Consulting the quality and complaint management to complete professional reportings.
2009, september: Consulting the quality and complaint management to complete professional reportings.
Börse Stuttgart / Stock Exchange
Germany´s second largest stock exchange assigned the FIPROX. AG to accomplish a review of a data model for a new security master data system. Due to our experience in the stock exchange systems,the extensive result could be handed over in shortest time to boerse-stuttgart AG.
Yeald / Financial Service
Development of an internet platform for investment analysts in basis of J2EE with EJB 2.0 and Oracle.
Sparkasse Erlangen / Financial Service
Advising and Support for SNA-couplings by using the MQ-series.
Entrium / Financial Service
Development of a new banking system on basis of Oracle with migration of the existing old system (IMS).
Kernel functions: Partner management, Procedure control, Treatment of requests, Order-routing, Retail, Fondstrading, Customer bookkeeping.
Kernel functions: Partner management, Procedure control, Treatment of requests, Order-routing, Retail, Fondstrading, Customer bookkeeping.
ERGO Direkt Versicherungen / Insurance Company
Management consultation and evaluation of the existing complaint management system for the former KarstadtQuelle Versicherungen.
Introduction to the new individual complaint management processes.
Introduction to the new individual complaint management processes.
Credit Life international / Insurance Company
Credit Life, one of the leading rate protection insurances, headquartered in Venlo, Netherlands, brings in a new quality management system (qm-system) according to the standard DIN EN ISO 9001 : 2008. The FIPROX. AG added know-how to accelerate the setup of the qm-system.
alltours flugreisen / Travel Business
One of the biggest travel businesses in Germany. TurnFriendly has been connected to the reservations system WBS-BLANK, so that a high integration level facilitated the treatment of complaints drastically. TurnFriendly covers special modules for the industry tourism within the range of complaint management.
FTI Touristik / Travel Business
At FTI Touristik, located in Munich, Turnfriendly is used right up to the destination areas. From the guide to the agencies to the center, complaint management system are optimized and simplified by using TurnFriendly.
BigXtra / Travel Business
BigXtra uses TurnFriendly for processing complaints. The integration into the reservation-system WBS BLANK provides comfortable and informative reports.
Schauinsland Reisen / Travel Business
Quality and the customer satisfaction are dominating factors for Schauinsland Reisen. The travel agency has opted for TurnFriendly to provide high quality services. As well as at BigXtra, WBS BLANK was integrated successfully.
Ebert + Jacobi / Pharmaceutical Concern
The pharmaceutical distributor Ebert + Jacobi, based in Wuerzburg, uses TurnFriendly in the daily business of the distribution. Complaints and customer demands are received via telephone. TurnFriendly guarantees the immediate treatment. The field service has permanent view on current statuses.
GLATFELTER / Paper Manufacturing
The Producers of technical specialty papers have redesigned its complaint management. Another example how TurnFriendly can be employed in manufacturing meaningfully.
Volvo / Automotive Industry
Execution (Fullservice) of a marketing campaign for the investigation of customer satisfaction for the Volvocenter Nuremberg. At this juncture, the questionnaire engine of TurnFriendly was used to collect evaluate the won data.
Giesecke & Devrient / Banknote printing and chip-cards
Consulting in the field of data modeling and tuning from big Oracle-Databases.
Quelle / Mail order business
Development from diverse extensive applications and Assistance in the field of data management: Quality Information System (QIS), Multi-client capable (BVD),
Data management, Production planning Leipzig, Data modelling mail-order business Leipzig.
Data management, Production planning Leipzig, Data modelling mail-order business Leipzig.
